Referrals / Social Service Referral

Social Service Referral

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AXEIUM Referral System for Orange County, Los Angeles, San Bernardino, San Diego counties

* If you are an Orange County, CA based NPO, thanks to contributions from Kaiser Permanente, the Orange County Community Foundation, the Coalition of Orange County Community Health Centers, and the Orange County Health Care Agency

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Sponsored By:

AXEIUM REFERRAL SERVICE sponsored by Orange County Community Foundation

AXEIUM REFERRAL SERVICE sponsored by the Coalition Orange County of Communinty Clinics and Healthcenters

AXEIUM REFERRAL SERVICE sponsored by the Orange County Healthcare Agency (WPC) Whole Person Care pilot program

A Community Portal for Social Services

The Challenge
How to use public infrastructure technology to connect nonprofit organizations to each other in the community that they serve toward the goal of increasing visibility and consumption of underutilized services, such as legal assistance, homeless shelters, and food banks that are available to the Safety Net population, and create collaborative efficiency.
  • Discover Process that would facilitate discovery of available resources.
  • Referral Electronic notification and feedback loop.
  • Measure Service utilization tracking.

The Model (CRN)
The Community Referral Network is a closed loop, cloud based, electronic referral system that is the result of a collaborative program to facilitate referrals by and between community-based clinics and health centers, private practitioners, and hospitals that serve the Southern California safety net population.
Developed in 2013, the development of CRN was funded by United Healthcare, Kaiser Permanente, St Joseph Health System, Lestonnac Free Clinic, and Brilogy Corporation, with general release of January 2014.

The Concept
Leverage and enhance the technology developed to power the clinic referral network to expand its reach beyond medical care into an all-services portal/referral system.

Similar in concept to the clinic referral network’s “Surgery Waitlist” into which organizations that offer that service can view patients in need of an eligible surgery, this expanded service network would organize social service needs into a waitlist/queue that could be viewed by member organizations, allowing these service providers to see who is in need of assistance that they provide, as well, visibility into the history of prior assistance an individual has received.
If justified, automated discovery could be implemented by collecting and matching program eligibility requirements to an individual’s profile.

If desired, a web-based public directory of available services would be a natural byproduct, as well, via a self-registration process an end-user could discover a list of organizations that provide services for which they qualify – a process with the potential to reduce outreach costs while at the same time increasing the delivery of available services.